baby products
baby skincare
eczema
infant massage
aromatherapy
organic
bamboo
our blog
- product brochures
- community support
- testimonials
- media
- links
- wholesale enquiries
- skin safety testing
Frequently Asked Questions
Administration Questions
What are the postage and handling charges?
It is a flat rate of $10.50 throughout Australia for a standard size parcel.
If your parcel exceeds this we will find the most cost efficient option
and contact you to discuss it.
International parcels will be quoted via email prior to despatch.
How long will it take to receive my order?
It will take 7-10 days if there are any delays we will contact you immediately.
An email will be sent to you upon despatch of the goods
Is it safe to use my credit card on this site?
Yes Nature Within uses a secure payment gateway to process payments, if
however you don’t feel comfortable paying online you can contact
the office on 1300 229 488.
What forms of payment do you accept?
We accept Credit Card (Visa, MasterCard) Pay pal and direct deposit.
What is a CVN/CCV?
This refers to the last 3 digits on the back of your credit card it is
used to protect your security you will find it near the signature panel
Do the prices on this site include GST?
Yes all prices including postage and handling include GST.
Will my personal details remain confidential?
Yes your details will not be passed onto any third parties and will only
be released when required to by law.
Refunds and Exchanges
If your product arrives damaged you must contact the office immediately
and provide clear photographic evidence of the damage. A new product
or refund will follow upon receipt of the evidence.
Refunds and exchanges will not be granted if you simply change your mind.
What if I have a question or need assistance?
You can either complete the contact us form with your question and click
the submit button or send an email directly to enquiries@naturewithin.com.au or
telephone the office between 9am – 5pm EST Monday to Friday on
1300 229 488.
Product Related Questions
If I have allergies to Peanuts, Wheat or Soy can I use your products?
Nature Within products have been specifically formulated to avoid using
any of the above ingredients in our formulations and we have ensured
our infused oils eg: Calendula are infused in a sunflower base and not
soy, saying this though we cannot guarantee that traces of these will
not be present during the manufacturing process it is best to do a patch
test. We can send you a free sample to try before purchasing
Is it safe to use essential oils on my newborn or premmie baby?
During babies first 6 weeks of life a simple bath oil is all that is required
this is why the Nature Within Bath and Massage Oil only contains Lavender
and Rose essential oils.
After this certain essential oils can be used but only in the minimum
quantities. Nature Within products contain less than 0.5% essential oils
and we have ensured that only oils safe for baby have been used. Again
always patch test any product used on babies
If my child suffers with any of the following skin issues eg: sensitive,
irritated, eczema or psoriasis can I use Nature Within products?
Yes all Nature Within products have been specifically formulated to be
gentle on these skin types.
Again if you have concerns do a patch test before use.
What is the TGA?
TGA stands for Therapeutic Goods Administration this is a government
based organisation that regulates all prescription medication and alternative
preparations making claims eg: eczema treatments
A product that is covered under TGA must carry the AUST L or AUST R number
on their label and manufacture their products at TGA approved laboratories
using TGA approved ingredients.
A product legally cannot make a claim without the above requirements so
if you see a company claiming their product is a treatment for eczema
without this number then they are breaking the law and you should report
them.
Are your products TGA approved?
The Nature Within eczema, psoriasis relief is approved by the TGA and
does carry the AUST L number it is manufactured as per the above requirements.
The rest of the Nature Within products are also manufactured at the same
laboratory but are not listed with the TGA as there are no claims being
made that require them to be listed.
Will the Nature Within eczema/psoriasis relief cure my child’s eczema/psoriasis?
Eczema relief is not a cure it is merely an alternative form of treatment
which may or may not provide symptomatic relief. Eczema is an extremely
difficult condition to treat as what works for one person won’t
necessarily work for the next person. It usually requires a holistic approach
and the best person to advise you is your GP.
Do your products contain alcohol?
The only alcohol present is in the medicinal grade active extracts in
the Eczema Relief cream the total amount is less than 3% of the total
product
Can the whole family use Nature Within products?
Yes certainly as babies have extremely sensitive skin, the amount and
type of ingredients used need to be kept to lower levels than that of
a product for older children and adults. This is the only difference
What is phenoyxethanol?
It is a broad spectrum preservative that inhibits the growth of mould,
fungus, bacteria and other potential nasties just because the product
looks alright doesn’t mean it is and you certainly don’t
want to apply a cream that contains mould on your baby. Preservative
usually makes up 1% of a product
Why don’t you use a natural preservative?
Unfortunately there is currently no natural preservative available that
can fully protect a product against bacteria, fungus, mould and other
potential nasties. A product can contain various nasties without being
visible to the human eye. Always read the label on your product and
question the manufacturer about it.








