Frequently Asked Questions

Administration Questions

What are the postage and handling charges?

It is a flat rate of $10.50 throughout Australia for a standard size parcel. If your parcel exceeds this we will find the most cost efficient option and contact you to discuss it.

International parcels will be quoted via email prior to despatch.

How long will it take to receive my order?

It will take 7-10 days if there are any delays we will contact you immediately.

An email will be sent to you upon despatch of the goods

What forms of payment do you accept?

We accept Paypal, direct deposit, money order and cheque

What is a CVN/CCV?

This refers to the last 3 digits on the back of your credit card it is used to protect your security you will find it near the signature panel

Do the prices on this site include GST?

Yes all prices including postage and handling include GST.

Will my personal details remain confidential?

Yes your details will not be passed onto any third parties and will only be released when required to by law.

Refunds and Exchanges

If your product arrives damaged you must contact the office immediately and provide clear photographic evidence of the damage. A new product or refund will follow upon receipt of the evidence.

Refunds and exchanges will not be granted if you simply change your mind.

What if I have a question or need assistance?

You can either complete the contact us form with your question and click the submit button or send an email directly to enquiries@naturewithin.com.au or telephone the office between 9am – 5pm EST Monday to Friday on 1300 229 488.

Product Related Questions

If I have allergies to Peanuts, Wheat or Soy can I use your products?

Nature Within natural organic baby products have been specifically formulated to avoid using any of the above ingredients in our formulations and we have ensured our infused oils eg: Calendula are infused in a sunflower base and not soy, saying this though we cannot guarantee that traces of these will not be present during the manufacturing process it is best to do a patch test. We can send you a free sample to try before purchasing

Is it safe to use essential oils on my newborn or premmie baby?

During babies first 6 weeks of life water is all that is required but if baby has very dry skin you can add some bath oil. Nature Within Massage and Bath Blend Oil does not contain essential oils.

After this certain essential oils can be used but only in the minimum quantities. Nature Within natural organic baby products contain less than 0.5% essential oils and we have ensured that only oils safe for baby skin care have been used. Again always patch test any product used on babies

If my child suffers with any of the following skin issues eg: sensitive, irritated, eczema or psoriasis can I use Nature Within natural, organic baby products?

While every endeavour has been undertaken to choose ingredients that are hypoallergenic it is still best to patch test any product before use

More information on how to patch test is on the left hand side of the website.

What is the TGA?

TGA stands for Therapeutic Goods Administration this is a government based organisation that regulates all prescription medication and alternative preparations making claims eg: eczema treatment.

A product that is covered under TGA must carry the AUST L or AUST R number on their label and manufacture their products at TGA approved laboratories using TGA approved ingredients.

A product legally cannot make a claim without the above requirements so if you see a company claiming their product is an eczema treatment without this number then they are breaking the law and you should report them.

Are your products TGA approved?

The Nature Within Soothing Moisturising Eczema Cream Aust L 168199 is approved by the TGA and does carry the AUST L number it is manufactured as per the above requirements.

The rest of the Nature Within natural organic baby products are also manufactured at the same laboratory but are not listed with the TGA as there are no claims being made that require them to be listed.

Will the Nature Within Soothing Moisturising Eczema Cream cure my child’s eczema?

Soothing Moisturising Eczema Cream is not a cure it is merely an alternative form of eczema treatment which may or may not provide symptomatic relief. Eczema is an extremely difficult condition to treat as what works for one person won’t necessarily work for the next person. It usually requires a holistic approach and the best person to advise you is your GP. There is currently no cure for eczema

Do your products contain alcohol?

The only alcohol present is in the medicinal grade active extracts in the Soothing Moisturising Eczema Cream the total amount is less than 3% of the total product.

Can the whole family use Nature Within natural baby products?

Yes certainly as babies have extremely sensitive skin, the amount and type of ingredients used need to be kept to lower levels than that of a product for older children and adults. This is the only difference.

What is phenoyxethanol?

It is a broad spectrum preservative that inhibits the growth of mould, fungus, bacteria and other potential nasties just because the product looks alright doesn’t mean it is and you certainly don’t want to apply a cream that contains mould on your baby. Preservative usually makes up 1% of a product

Why don’t you use a natural preservative?

Unfortunately there is currently no natural preservative available that can fully protect a product against bacteria, fungus, mould and other potential nasties. A product can contain various nasties without being visible to the human eye. Always read the label on your product and question the manufacturer about it.

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Frequently Asked Questions

Administration Questions